Privacy Policy

Effective Date: 09/03/2025

Critter Cove values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you book our mobile zoo experiences, including animal entertainment for parties, schools, and events.

1. Information We Collect

When you interact with us, we may collect:

Contact Information: Name, phone number, email address, and physical address (for event bookings).
Booking Details: Event date, time, location, number of attendees, and any special requests.
Payment Information: Billing details, processed securely through third-party payment providers.
Communications: Any messages, emails, or notes about your booking.
Website/Online Data (if applicable): IP address, browser type, and usage data if you visit our website.

2. How We Use Your Information

We use your personal data to:

Process bookings and manage event logistics.
Communicate with you about services, updates, or changes to your reservation.
Send invoices, receipts, or other financial documents.
Improve our services and customer experience.
Comply with legal and insurance requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share data only when necessary:

Service Providers: Such as payment processors, scheduling software, or insurance providers.
Legal Requirements: If required by law, regulation, court order, or to enforce our policies.
Safety: To prevent fraud or protect the safety of our staff, clients, animals, and attendees.

4. Data Retention

We retain personal information only as long as needed to provide our services and comply with legal or financial record-keeping requirements.

5. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Children’s Privacy

Our services are designed for family-friendly entertainment, but personal information from children under 13 is only collected with parental or guardian consent (for example, if part of a booking). We do not knowingly collect sensitive data from children.

7. Your Rights

Depending on local laws, you may have the right to:

Request access to the personal data we hold about you.
Correct inaccuracies in your personal data.
Request deletion of your data (subject to legal and contractual limitations).
Opt-out of non-essential communications.

8. Third-Party Links

If our website or booking system contains links to third-party websites, we are not responsible for their privacy practices. Please review their policies before providing information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Critter Cove LLC.
269-405-9854
crittercove888@gmail.com